The world’s most inspirational marketing, customer experience, and customer service keynote speaker

Jay is a Hall of Fame speaker and emcee. New York Times best-selling author of six books. An Internet pioneer. A 7th-generation entrepreneur. And the founder of five, multi-million dollar companies.

There are some speakers that are great on stage, some that have amazing and relevant content, a very small handful who actually share something that will shift our entire business strategy, and very very few who impress me as having all the above – Jay is that guy.

Rory Vaden, World Champion public speaker

Jay Baer, CSP, CPAE is:

  • One of fewer than 200 living members of the Professional Speakers Hall of Fame

  • An inductee into the Word of Mouth Marketing Hall of Fame

  • An experienced pro, having given hundreds of insightful, humorous presentations world-wide

  • A renowned business strategist

  • A popular emcee and event host

  • A New York Times best-selling author of six books

  • An advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 34 of the FORTUNE 500

  • An entrepreneurial success story, having started five multi-million dollar businesses from scratch

  • Founder of Convince & Convert, a digital strategy consulting firm that helps prominent companies gain and keep more customers

  • A media brand. Jay’s Convince & Convert Media division runs the world’s #1 content marketing blog, multiple podcasts, and many other education resources for business owners and executives

  • An active venture capitalist and technology advisor, as well as an avid tequila collector

  • A go-to source for the press including NPR, USA Today, Time, Real Simple, CBC and many more

  • Host of the popular Social Pros podcast, named the best marketing podcast in the Content Marketing Awards, as well as the weekly Talk Triggers Show

Speaking Topics


Jay will customize his presentation to be relevant and engaging to your specific audience by including relevant and targeted examples, often from people in the room.

More information on Jay’s most popular programs can be found here, and he is also a popular emcee and event host.

Jay is a powerful presenter. He not only positively affected our members, but as a result of his presentation, our own organization completely changed our approach to growth.

Bill Eckstrom, President of ECSell Institute

The Jay Baer Story

Jay Baer, CSP, CPAE has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 34 of the FORTUNE 500. His current firm – Convince & Convert – provides word of mouth, digital marketing, and customer experience advice and counsel to some of the world’s most important brands.


His new book, Talk Triggers, is the complete guide to creating customers using strategic, operational differentiators that compel word of mouth. In the best companies, the customers do the marketing. Talk Triggers is the instruction manual for making businesses grow with customer conversation.


Hug Your Haters - Jay’s book on modern customer service and customer experience techniques - revolutionized the way business thinks about customer interactions, and was named one of the top 3 business books of 2016 by Strategy + Business.


His second book, Youtility: Why Smart Marketing is About Help not Hype, was #3 on the New York Times business best seller list, and a runaway #1 Amazon best seller.


Jay speaks approximately 60 times per year world-wide, often with lessons about how businesspeople can use today’s shifts in technology and consumer expectations to gain or keep more customers.


Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute, and is visited by more than 250,000 marketers each month. Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named 2015’s best marketing podcast by the Content Marketing Awards.


He also has a weekly Talk Triggers show about word of mouth, featured on Youtube, and as a podcast.


A fixture in social media, Jay has been named a top influencer of CMOs, B2B marketers, small business owners, and digital marketers. He’s also one of the world’s top Global Gurus in customer service and customer experience.


Convince & Convert is the fifth multi-million dollar company Jay has started from scratch. Before his move into digital marketing in 1994 he was a brand marketer and a political consultant, with major roles in state, federal and presidential electoral campaigns.


Befitting his roots in Arizona, Jay is a tequila collector and maintains his allegiance to the teams of his alma mater, the University of Arizona.


Jay lives in the idyllic college town of Bloomington, Indiana with his wife and children, and travels from Indianapolis to speaking opportunities world-wide.

Download as PDF: Jay Baer Introduction
Download as PDF: Jay Baer Information Package