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Does Your Customer Experience Create Conversation?

The best way to grow ANY business is for your customers to grow it for you.

Jay Baer teaches you how to turn your customers into your most effective
(and cost-effective) sales and marketing advantage.

Jay is a plaid suit-wearing, hall of fame marketing and customer experience
keynote speaker, emcee, and trusted advisor to the world's most iconic brands.

When you need your event to be unforgettable... #PickPlaid

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See Jay in Action

Jay brings 26 years of marketing and customer experience expertise, and has worked with more than 700 companies, including 36 of the FORTUNE 500. In his keynotes, Jay teaches how to build businesses by giving customers a differiented experience they notice and talk about.

Jay's on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.

Deborah Sexton, CEO, Professional Convention Management Association

Videos of Popular Programs

Programs That Inspire and Motivate Your Audience

Jay combines his decades as a strategist working with The United Nations, Cisco, Nike and more with his experiences as the founder of 5 multi-million dollar companies. He delivers programs that are the perfect blend of practical, real-world guidance and inspirational, big thinking. His objective is simple: make your marketing and customer experience the elements of your company that customers LOVE and talk about, not just tolerate.

Popular Programs

Jay Baer’s keynote had me thinking for days. It was the most helpful presentation I’ve ever sat in on in my career.

Deb Ng, Manager of Events

Jay Baer is the New York Times best-selling author of six books

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Everything About Jay

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Hold Dates

The definitive,
practical guide on how to
use bold operational
differentiators to create
customer conversations.

Word of mouth influences 50-90% of all purchases. Every human relies on word of mouth to make buying decisions. Yet, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations.

Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business.

learn more

It's launch day for one of my new, all-time favorite books. I read a pre-pub ed & simply cannot recommend it highly enough. "Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth." By @jaybaer & @daniellemin

Bob Burg (@BobBurg) Oct 2, 2018

Books

Books by Jay