Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
In this eye-opening presentation, Jay reveals proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.
80% of companies say they deliver exceptional customer service. 8% of their customers agree. Jay teaches the critical steps necessary to retain and delight customers in this disrupted era when customer service has become a spectator sport.
Audiences Will:
- Learn why customer expectations are rising faster than ever
- Discover the huge disconnect between what customers and companies think about service
- Learn the one, giant, recent shift that changed everything about customer service
- Discover why praise is the most overrated thing in business (and in life)
- Learn how to handle unhappy customers, online and offline
- Be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies
- Available as webinar or virtual summit
-
We run a speakers bureau and work with hundreds of first rate speakers, and our experience working the Jay re-set the bar. As our opening keynote, Jay set the tone for a robust lineup of speakers for the next 3 days. His fast paced delivery and many, relevant, actionable and timely takeaways had the ‘chat’ on our platform on fire! As our event host, Jay added a level of polish and professionalism that truly took our event to the next level.
We run a speakers bureau and work with hundreds of first rate speakers, and our experience working the Jay re-set the bar. As our opening keynote, Jay set the tone for a robust lineup of speakers for the next 3 days. His fast paced delivery and many, relevant, actionable and timely takeaways had the ‘chat’ on our platform on fire! As our event host, Jay added a level of polish and professionalism that truly took our event to the next level.
-
Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
-
Jay is an amazing speaker. He did an AWESOME job!
Jay is an amazing speaker. He did an AWESOME job!
These companies love working with Jay
