Customer expectations never move backwards. They want it right, and they want it right now.
And given that customer experience is at least as important as price in most scenarios, getting those interactions perfect has a big impact on your success.
But you can’t magically get better at every component of customer experience. However, you CAN get better at the ingredients that matter most.
Coveted Customer Experience is a fast-paced, dynamic, inspirational, and hilarious presentation backed by real data, that shows you how to gain and keep more customers by improving on the three things that really matter to them.
You Will Learn:
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Why customer experience is the fastest route to growth
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When customer experience stops and customer service stops
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The 3 elements of your business that are non-negotiable for your customers, and where they’ll give you a pass
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What customers really expect from your business category, and how to exceed it (without spending a fortune)
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Specific, concrete plans you can put into practice tomorrow that will create a customer experience worth coveting, that produces big results
- You’ll be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies
- Available as webinar or virtual summit
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We run a speakers bureau and work with hundreds of first rate speakers, and our experience working the Jay re-set the bar. As our opening keynote, Jay set the tone for a robust lineup of speakers for the next 3 days. His fast paced delivery and many, relevant, actionable and timely takeaways had the ‘chat’ on our platform on fire! As our event host, Jay added a level of polish and professionalism that truly took our event to the next level.
We run a speakers bureau and work with hundreds of first rate speakers, and our experience working the Jay re-set the bar. As our opening keynote, Jay set the tone for a robust lineup of speakers for the next 3 days. His fast paced delivery and many, relevant, actionable and timely takeaways had the ‘chat’ on our platform on fire! As our event host, Jay added a level of polish and professionalism that truly took our event to the next level.
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Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
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Jay is an amazing speaker. He did an AWESOME job!
Jay is an amazing speaker. He did an AWESOME job!
These companies love working with Jay
