AI, Customer Experience, Marketing Keynote Programs
The New Loyalty Landscape: Customer Experience in the Age of AI
INCLUDES PROPRIETARY RESEARCH
The rules of customer loyalty are being fundamentally transformed. As artificial intelligence permeates consumers' daily lives, expectations for service speed, communication clarity, and authentic connections are reaching unprecedented heights.
In this energetic, compelling, and HIGHLY customized presentation, Jay Baer reveals how the AI revolution isn't just changing technology—it's permanently altering what customers demand from every business interaction. Backed by proprietary research and delivered with signature humor, this keynote explores how successful organizations are adapting their customer experience strategies for a world where AI has eliminated patience and amplified demands.
Attendees will discover:
- How consumer adoption of AI tools is dramatically reshaping service expectations
- Why traditional response times and communication approaches are becoming obsolete
- The critical balance between leveraging automation and maintaining human connection
- Actionable strategies for exceeding elevated customer expectations in this new reality
All attendees receive Jay's proven framework (developed through work with hundreds of major brands) with specific, actionable tactics that can be implemented immediately to thrive in this AI-influenced customer landscape.
Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
INCLUDES PROPRIETARY RESEARCH
Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering the crucial customer interactions is vital for success.
In "Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty," Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data.
This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind.
Attendees will learn actionable strategies to improve these pivotal areas, helping to win more customers and keep them coming back.
Elevate your customer experience and turn these non-negotiables into your competitive edge.
All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.
Keynote Overview
Jay was a fantastic addition to our annual customer event. He brought energy, was a great storyteller, and left our audience wanting more. Jay was exactly what we were looking for at our event and I couldn’t be happier with the results.
Time IS Money: How to Exceed Customers' Need for Speed
INCLUDES PROPRIETARY RESEARCH
How long are you willing to wait? If you’re like most of your customers, the answer is very little. In today's fast-paced market, your customers are deciding to buy from you based on how quickly you respond to their needs.
Speed is not just a luxury; it's a critical factor driving purchase decisions.
In "Time IS Money: How to Exceed Customers' Need for Speed," Jay Baer explores why over half of customers choose businesses that respond first, even at a higher price.
Discover why 2/3 of customers rate speed as important as price.
This engaging presentation will arm you with actionable insights and strategies to outpace your competition, exceed customer expectations, and turn speed into your ultimate competitive advantage.
All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.
Keynote Overview
Jay was amazing! We loved that he tailored the presentation to our business and included some of our own data. I was shocked by consumer expectations around speed! He also did a great job of adding humor throughout to keep the audience engaged.
Ignite a Word of Mouth Wave: How to Stand Out and Create Customer Conversations
INCLUDES PROPRIETARY RESEARCH
The best way to grow any business is for your customers to grow it for you.
But achieving this requires delivering a customer experience that sparks conversations. Word of mouth drives 50% of all purchases, yet it's often overlooked. We can't assume our customers will talk about us—they need a compelling story to share.
In "Ignite a Word of Mouth Wave: How to Stand Out and Spark Conversations," Jay Baer offers a hilarious and interactive presentation filled with real-world examples and cutting-edge research.
He reveals how to craft a unique story for your business, transforming customers into your most effective sales and marketing force.
This powerful keynote inspires real change among attendees, reshaping their understanding of how customer experience intersects with marketing, sales, and operations. The insights provided lead to significant growth and enhanced cooperation.
All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.
Keynote Overview
Having Jay speak at our conference has been on my bucket list since I first heard him speak 5+ years ago at another event. The stars finally aligned this year and he didn't disappoint! From start to finish, working with him and his team has been one of the best experiences I've had in my 20+ years of booking keynote speakers.
Embrace Complaints and Boost Your Business
INCLUDES PROPRIETARY RESEARCH
Haters aren’t your problem—ignoring them is.
In today's climate of complaint, people are more vocal with their dissatisfaction, making it feel like you're constantly managing negativity. But this rise in complaints actually presents a tremendous opportunity for growth.
In "Embrace Complaints and Boost Your Business," Jay Baer delves into The Science of Complaints—exploring why and where your customers (and team members) voice their dissatisfaction and how to convert it into a powerful business edge.
This eye-opening presentation equips attendees with critical steps to retain and delight customers in a disrupted era, where customer service has become a spectator sport.
Jay also shares strategies for effectively handling feedback, including negativity from colleagues and teammates, transforming discord into collaboration and growth.
All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.
Keynote Overview
Jay Baer’s keynote was the perfect way to start our two-day event. His energy and enthusiasm during his session kept our audience completely captivated, and wanting more! He delivered valuable, important insights and ideas about customer experience to our audience, and his team was a pleasure to work with for the entire event process.
The content and delivery were excellent. Educational, fun and charming. The slide deck and cadence were perfectly trimmed to match the allotted time. Jay’s expertise simply shined. He knew exactly how to convey the messages, and the integrated references to our brand, business category and target consumers were organic and impactful. His speech made a profound and lasting impact on our company.
Emcee and Event Host
Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees.
Because Jay and his team have created more than one hundred virtual events, Jay often works with meeting planners to plan, promote, and produce events that are shifting online. Jay helps with run-of-show, tech platform selection, speaker coaching, interactive elements, marketing, and more.
As an emcee, Jay prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, but remains largely unscripted, to be able to connect the thematic dots on-the-fly.
Feud Emcee Host
Jay even offers to create a closing keynote written DURING the event, that closes the show with key takeaways and lessons for the audience.
He can easily pull double or triple duty at your event (keynote + emcee + panel moderator).
We’ve had the chance to work with Jay Baer to have him emcee multiple events, and it is a pleasure to work with him. Jay is very professional and has a lot of positive energy. He is very good at creating interactions with the audience, and our attendees found him amazing!
Important resources for event planners
