Need a customer service speaker? Right this way. I’ve saved you the greatest seat in the house. The show’s on me.
I’ve also delivered HUNDREDS of successful virtual events as a keynote speaker and/or event host. My team and I even produce and advise on virtual event optimization and best practices.
“Because of the pandemic, we had to move our entire three-day global meeting online. Having Jay Baer as our host, emcee, and keynote speaker kept the energy high and the message consistent. We were all extremely surprised how much engagement we had across the team — even until the end! It was a unanimous success thanks to Jay!”
— Christy Dempster, Senior International Marketing Manager, major global pharma company
Gone are the days when price, quality and location were the main factors in purchase decisions. Today, customer service is your new marketing tactic–and it’s in the spotlight (or under the microscope) thanks to the transparency of social media.
How you handle negative customer feedback is critical to your brand’s integrity. I get it. It’s no fun when customers unleash on your social platforms for the whole world to see. But, think of it this way… The “whole world” who just saw their verbal rant against you also has the opportunity to see your thoughtful, genuine reply. And if you handle it right, you might just gain a whole new following.
I show audiences how to turn customer service into a huge marketing advantage in my keynote presentation: Hug Your Haters.
About Jay Baer
Jay brings 29 years of customer experience and marketing expertise, and has worked with more than 700 companies, including 36 of the FORTUNE 500. In his keynotes, Jay teaches how to build businesses by giving customers a differentiated experience they notice and talk about.
- Hall of Fame Keynote Speaker
- 7th-Generation Entrepreneur
- Author of 6 best-selling books
- Founder of 5, multi-million dollar companies
- Owner of many plaid suits, and YOU get to pick which one he wears on stage or on camera
Jay’s Hug Your Haters Keynote Presentation (fully customized for virtual events)
Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
In this eye-opening presentation, Jay reveals proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.
80% of companies say they deliver exceptional customer service. 8% of their customers agree. Jay teaches the critical steps necessary to retain and delight customers in this disrupted era when customer service has become a spectator sport.
Based on a best-selling book about modern customer service techniques.
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We run a speakers bureau and work with hundreds of first rate speakers, and our experience working the Jay re-set the bar. As our opening keynote, Jay set the tone for a robust lineup of speakers for the next 3 days. His fast paced delivery and many, relevant, actionable and timely takeaways had the ‘chat’ on our platform on fire! As our event host, Jay added a level of polish and professionalism that truly took our event to the next level.
We run a speakers bureau and work with hundreds of first rate speakers, and our experience working the Jay re-set the bar. As our opening keynote, Jay set the tone for a robust lineup of speakers for the next 3 days. His fast paced delivery and many, relevant, actionable and timely takeaways had the ‘chat’ on our platform on fire! As our event host, Jay added a level of polish and professionalism that truly took our event to the next level.
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Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
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Jay is an amazing speaker. He did an AWESOME job!
Jay is an amazing speaker. He did an AWESOME job!
These companies love working with Jay
Don’t Forget…
Does your customer service create conversations?
If not, maybe you need to Hug Your Haters, and Jay Baer will help your audience dramatically boost their business with quick, clear, and kind customer service.
#PickPlaid
