The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.
Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell.
In this hilarious and interactive presentation filled with examples and research, Jay Baer teaches audiences how to create a unique story for their business; a tale that will turn their customers into their most effective sales and marketing advantage.
This powerful keynote creates real change among attendees. It alters the way they think about the intersection of customer experience, marketing, sales, and operations, yielding big growth and enhanced cooperation.
Learn how to grow their business with word of mouth
Discover why customers talk, and why they remain silent
Learn the definition of a Talk Trigger (an unconventional, operational choice that creates conversation)
Discover the 4 Requirements of a Talk Trigger
Learn the different types/categories of Talk Triggers
Be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies