You’ve heard it before. Over and over, in fact. “Improve your customer service.” “Optimize the customer experience.” But what does that even mean?
Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible.
You can’t magically get better at every customer touch point. But you CAN get better at the touch points that matter.
THINK SMALL is a fast-paced, dynamic, inspirational, and hilarious presentation that shows you how to gain and keep more customers by improving on the only three things that really matter to your customers.
You Will Learn:
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Why customer experience is the fastest route to growth
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When customer experience stops and customer service stops
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The elements of your business that are non-negotiable for your customers, and where they’ll give you a pass
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What customers really expect from your business category, and how to exceed it (without spending a fortune)
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Specific, concrete plans you can put into practice tomorrow that will get you to THINK SMALL and produce big results
And you’ll be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies
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Jay is a powerful presenter. He not only positively affected our members, but as a result of his presentation, our own organization completely changed our approach to growth.
Jay is a powerful presenter. He not only positively affected our members, but as a result of his presentation, our own organization completely changed our approach to growth.
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Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.
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Jay is an amazing speaker. He did an AWESOME job!
Jay is an amazing speaker. He did an AWESOME job!
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Jay was AMAZING! My favourite presentation of the day!
Jay was AMAZING! My favourite presentation of the day!
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Jay was the host for three days at our global IBM conference (thousands in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event.
Jay was the host for three days at our global IBM conference (thousands in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event.
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Jay was thoroughly entertaining and educational all while personally relating so well to us as his audience! Jay doesn’t hesitate to customize his talk to make sure it’s relevant, current and meaningful!
Jay was thoroughly entertaining and educational all while personally relating so well to us as his audience! Jay doesn’t hesitate to customize his talk to make sure it’s relevant, current and meaningful!
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There are some speakers that are great on stage, some that have amazing and relevant content, a very small handful who actually share something that will shift our entire business strategy, and very very few who impress me as having all the above – Jay is that guy.
There are some speakers that are great on stage, some that have amazing and relevant content, a very small handful who actually share something that will shift our entire business strategy, and very very few who impress me as having all the above – Jay is that guy.
These companies love working with Jay
