Jay’s Most-Requested Keynote Programs for 2019

The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.


Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell.


Jay teaches you how.

Haters aren’t your problem … ignoring them is.

If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

Jay teaches the critical steps necessary to retain and delight now that customer service is a spectator sport.

The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively relevant.

If you sell something, you’ll make a customer today. But if you help someone, you’ll make a customer for life.

Jay shows how to make usefulness the central, winning philosophy for your business.

Emcee and Event Host

Jay is an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees.