The world’s most inspirational speaker on marketing, word of mouth, and customer service.

Jay Baer, CPAE is an inductee of the Professional Speaking Hall of Fame, which has fewer than 200 living members. He is a 7th-generation entrepreneur, has published six best-selling books, started five multi-million dollar companies, and consults for many of the world’s largest brands. He puts this experience to work for every audience, delivering massively relevant (and highly customized) programs that help attendees grow their businesses by exceeding customer expectations at every turn.

In 2017/18 alone, Jay was named one of the world’s top influencers of Chief Marketing Officers, small business owners, B2B marketers, and digital marketers. He was also named one of the planet’s top customer service thought leaders.

In addition to his work as a keynote speaker, he is also an in-demand emcee and event host, using his real-world business background and improv comedy skills to make events amazing.

Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.

Deborah Sexton, former CEO, Professional Convention Management Association

Jay’s Top Keynote Programs for 2018

Talk Triggers

Turn Your Customers Into Volunteer Marketers

Word of mouth is responsible for as much as 50% of all purchases, yet almost nobody has an actual plan to generate it.

In this fast-paced, dynamic, modern presentation Jay Baer presents you with a simple, yet critical choice: do you want to be the same, or do you want to be different?

Same is lame. We ignore average, but we discuss different. When you offer a differentiated, talkable customer experience, it compels conversation. And when customers talk, they recruit new customers…for free.

With hilarious and poignant storytelling, Jay teaches the 4 things that must be true for a differentiator to be a Talk Trigger; the 5 types of word-of-mouth generating Talk Triggers; and the 6-step process for creating Talk Triggers in any organization.

This powerful presentation creates real change among attendees, helping them to vastly improve their marketing, and customer acquisition approach.

Hug Your Haters

How to Embrace Complaints and Keep Your Customers

Haters aren’t your problem … ignoring them is.

If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.

Absolutely outstanding presentation from @jaybaer today at #SocialBrand16!!! WOW WOW WOW!!!! # loveyourhaters Thank you — Stefanie Sersland (@ssersland)

80% of companies say they deliver exceptional customer service. 8% of their customers agree. Jay teaches the critical steps necessary to retain and delight customers in this disrupted era when customer service has become a spectator sport.

The Hug Your Haters book was named one of 2016’s top 3 business books by Strategy : Business Magazine.

Youtility

Why Smart Marketing is About Help not Hype

Your customers’ expectations are going up and up and up. That’s scary, yes. But it is also the single greatest business opportunity since electricity. Look past the “old ways” of marketing. Look past the old ways of customer service, and what you find is a once in a lifetime opportunity to massively propel your business forward in ways that were unthinkable just a few years ago.

The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively relevant.

Relevancy is the coin of the realm, and you’ll find out how to out-relevance your competition in dynamic, hilarious, thought-provoking presentation.

Emcee and Event Host

Jay is an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees.


He prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, but remains largely unscripted, to be able to connect the thematic dots on-the-fly.


Jay also takes on many panel moderation assignments each year, and can easily pull double or triple duty at your event (keynote + emcee + moderator). He’s even done several awards ceremonies, and loves handing out trophies!