Hug Your Haters

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Haters aren’t your problem … ignoring them is.

If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this new, eye-opening presentation, Jay reveals brand-new, proprietary research into why and where your customers complain.

Find out why you need to hug your haters and embrace their complaints. Jay will teach you how to keep these unhappy customers and grow your business.

Filled with tons of relevant examples – that can be customized to your business or industry – Hug Your Haters also includes insightful personal anecdotes that make Hug Your Haters a roller coaster ride of learning, hilarity, and inspiration.

Based on Jay’s best-selling new book Hug Your Haters, this program will be the hit of your event. Meeting planners who have worked with Jay on Hug Your Haters programs are already asking for return engagements!

Hug Your Haters is the first modern customer service and customer experience program that your audience will LOVE.

Jay also often conducts follow-up workshops/Webinars for event attendees, signs copies of Hug Your Haters and hands out free checklists of the key principles of the book.

Hug Your Haters Excerpt

Jay will customize the presentation for your audience, including examples of people SITTING IN THE ROOM.

The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style—a perfect balance of humorous examples and educational insights—kept people engaged until the very end. It was informative, actionable, and personal—and incredibly valuable to our customers.

~ Lisa Horner, Vice President of Marketing, Appfolio

Program Options

  • 15-minute “burst” session

  • 30 minutes

  • 45 minutes

  • 60 minutes

  • 90 minutes (75 + 15 minutes Q&A)

  • 2 or 3-hour workshop

  • Webinar

  • Books and book signings

  • Hug Your Haters “The Hatrix” poster handouts

  • Follow-up Q&A with attendees via group conference call

  • Welcome video for attendees

  • Other options possible, ask Jay and his team!

Check availability and options for bringing Hug Your Haters to your event.

See Jay’s other programs: Talk Triggers, and Youtility.