Don’t Say These Things

Sometimes, we phrase things when talking to customers in ways we think are harmless and appropriate, but they’re not.

In my research for my book Hug Your Haters, I uncovered many instances where well-meaning people, both customer service reps and managers, inadvertently used language that frustrated or upset customers.

I want you to avoid that mistake.

Download your copy of my free guide now and you’ll know the words to NEVER say to a customer, in any situation. I’ll also sign you up to my monthly updates, and weekly Convince & Convert email with great tips for customer service, content marketing, and social media.

13 Words You Never Use When Replying To A Customer (free ebook).

Contact me about working with Jay and his team