One of America’s top marketing and online customer service consultants.

Jay Baer has 23 years’ experience in digital marketing, and has advised more than 700 companies including Nike, WalMart, Best Buy, PetCo, Caterpillar, The United Nations, Cisco, and 34 of the FORTUNE 500.

Jay’s firm – Convince & Convert – works with leading brands world-wide to make their marketing more useful, and to use online customer service and customer experience to improve retention and profits.

Jay and his team also provide workshops, seminars and clinics to corporate and organization clients to help put the principles of Youtility marketingand Hug Your Haters into practice. Recent seminars included General Mills, Dow Chemical, and Purina.

For more information about consulting and coaching, please use the contact form here, or visit the Convince & Convert site (which includes the world’s #1 content marketing blog and several award-winning podcasts).