Talk Triggers

Talk Triggers

Customer experience is how you make your customers feel.

Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you.

In this fast-paced, timely, dynamic presentation Jay teaches his customer experience excellence framework, showcasing how any business can turn customers into advocates.

Using customer service, operational excellence, and small (yet memorable) differentiators, Jay’s customer experience formula is in use all over the world.

With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and inspires audiences to put new strategies into practice immediately.

Talk Triggers is a visceral, memorable program, and Jay has delivered it worldwide to B2B, B2C, government, small business, and corporate audiences.

Jay also often conducts follow-up workshops/Webinars for event attendees, signs copies of his books, and hands out free checklists of the key principles of the Talk Triggers presentation.

Jay will customize the presentation for your audience, including examples of people SITTING IN THE ROOM.

Are your customers just giving you money, or are they using their own social capital to build your brand? That’s what it takes to outflank your competition, and Jay teaches precisely how to do it.

Program Options

  • 15-minute “burst” session
  • 30 minutes
  • 45 minutes
  • 60 minutes
  • 90 minutes (75 + 15 minutes Q&A)
  • 2 or 3-hour workshop
  • Webinar
  • Books and book signings
  • Talk Triggers tips handouts
  • Follow-up Q&A with attendees via group conference call
  • Welcome video for attendees
  • Other options possible, ask Jay’s team!

Check availability and options for bringing Talk Triggers to your event.