Hug Your Haters is all about the importance of customer feedback.
Increasingly, customers of all types won’t even purchase products that don’t have consumer reviews readily available. That’s certainly the case with many books, which is why I want to make it incredibly easy for you to see all the reviews of Hug Your Haters currently online.
Go here to see current Amazon reviews.
Go here to see current Barnes & Noble reviews.
Go here to see reviews on Good Reads.
Please leave a review of the book if you’ve read it. Or, if you just want to let me know what you think of Hug Your Haters, email me right now.
Hug Your Haters Named Top 3 Marketing Book for 2016 by Strategy + Business Magazine (read the review)
Online and Offline Media Reviews for Hug Your Haters
“Haters Gonna Love – a top 3 business book for 2016” from Strategy + Business Magazine
“Customer Service, new style” from Brendan Tripp
“Hug Your Haters – a review” from Diana Guerrero
“Hug Your Haters – a groundbreaking new book from Jay Baer” from Jeannie Walters
“Hug Your Haters Reinvents Customer Service” from Jason Falls
“Hug Your Haters book review” from Bianca Smith
Reviews for Hug Your Haters from the back cover
“Customer service is the new marketing. You need to buy this book if you care about your customers and your business.”
—Gary Vaynerchuk, author of Jab, Jab, Jab, Right Hook
“This is a landmark book in the history of customer service.”
—Guy Kawasaki, chief evangelist of Canva and author of The Art of the Start 2.0
“If you need to decrypt customer service, you NEED to read Hug Your Haters. Baer gives you a better map to success than anyone else.”
—Chris Brogan, CEO of Owner Media Group
“Hug Your Haters is one of the most profound books a business can read today. Baer is one of the foremost experts on customer experience”
—John R. DiJulius III, author of The Customer Service Revolution
“When customers complain, they aren’t just being negative – they’re giving you fascinating insights and inspiration about your brand. Hug Your Haters reveals why detractors can become your most valuable customers.”
—Sally Hogshead, author of Fascinate and How the World Sees You
“Jay Baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints.”
—Steve Curtin, author of Delight Your Customers
“Jay provides strategies that are easy to understand and can be immediately implemented.”
—Jeffrey Gitomer, author of Customer Satisfaction is Worthless, Customer Loyalty is Priceless
“Finally a book with steps to get even the toughest critics on your side!”
—Jeffrey Hayzlett, primetime TV & radio host, keynote speaker, best-selling author and global business celebrity