Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.
In this new, eye-opening presentation, Jay reveals brand-new, proprietary research into why and where your customers complain.
Find out why you need to hug your haters and embrace their complaints. Jay will teach you how to keep these unhappy customers and grow your business.
Filled with tons of relevant examples – that can be customized to your business or industry – Hug Your Haters also includes insightful personal anecdotes that make Hug Your Haters a roller coaster ride of learning, hilarity, and inspiration.
Based on Jay’s best-selling new book Hug Your Haters, this program will be the hit of your event. Meeting planners who have worked with Jay on Hug Your Haters programs are already asking for return engagements!